Refund policy

Exchange and refund

Returns are possible within 14 days following purchase in store or receipt of the order (in store or by mail). Postal return costs are the responsibility of the customer.

For any exchange or refund, the merchandise must be at the regular price and in its original, intact packaging. Products must retain their labels and not have been opened, washed, used or assembled.

No refunds, exchanges or credits on special orders, sale or damaged products. No exchanges or returns are made on strollers and car benches for safety reasons, and on care and hygiene items for hygiene reasons. Gift cards are final sales.

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.

If approved, your refund is then processed and your credit card or original payment method is automatically credited within a few days.

Delayed or missing refunds (if applicable)

If you haven't received a refund yet, double-check your bank account first.

Then contact your credit card company, as it may take some time for your refund to appear officially.

Then contact your bank. Posting a refund is often preceded by a processing time.

If you have completed all these steps and have still not received your refund, contact us at the following address: mcroy@grenierdespetits.ca

Sale or promotion items (if applicable)

Only regular priced items are refundable. Unfortunately, sale or promotion items are not.

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of the returned item. Once the returned item is received, a gift voucher will be sent to you by post.

If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to themselves with the intention of delivering it to you later, her that we will send the refund and she will therefore know that you have returned her gift.

Dispatch

To return your product, you must send it to the following mailing address:
1065 Boul. René-Lévesque
Drummondville, QC
J2C 7V4
Canada

Shipping costs associated with returning your item are your responsibility. They are not refundable.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item over $75, we recommend using a trackable shipping service or insuring your shipment. We do not guarantee that we will receive the returned item.